Terms & conditions

Overview

Welcome to Glowtime. These terms govern your use of www.glowtime.mu and purchases from our online store.

The website is operated by Maple & Honey Ltd, a company registered in Mauritius, Business Registration Number C19166423, VAT number 27720026. Our contact details appear below.

Please read these terms before placing an order. By placing an order, you agree to the terms applicable to that order. Website users must also comply with the rules on lawful use and intellectual property.

We may update these terms from time to time. Changes apply to orders placed after the updated terms take effect and do not retrospectively change an existing order, unless required by law or agreed with you.

Our delivery and returns policies should be read with these terms. Our Privacy Policy explains how we handle personal data. Nothing in these terms limits rights or remedies that cannot lawfully be excluded.

For questions, contact hello@glowtime.mu. These terms cover our online orders for delivery within Mauritius, including Rodrigues, and orders for collection.

Definitions

– We, us, our or Glowtime means Maple & Honey Ltd, the operator of the online store.- You means the person using the website or placing an order.- Website means www.glowtime.mu.- Product means an item offered for sale on the website.- Business day means Monday to Friday, excluding public holidays in Mauritius.- Calendar day includes weekends and public holidays.- Order means your request to purchase products through the website.

Use Of The Website: Online Store Terms

Access

You may use the website for lawful browsing and shopping, subject to these terms. Access may occasionally be interrupted for maintenance, security or circumstances beyond our reasonable control.

Registration And Registration Policy

You can place an order as a guest or create an account. Please provide accurate, complete and current contact, billing and delivery information, and update your account details when they change.

Do not impersonate another person, create fraudulent accounts or use another person’s information without permission. Keep your login details confidential and notify us promptly at hello@glowtime.mu if you suspect unauthorised access.

You are responsible for activity you authorise through your account and for taking reasonable steps to protect your login details. We may temporarily restrict an account or pause an order where we reasonably suspect fraud or unauthorised use.

To request account closure, email hello@glowtime.mu. Closure does not automatically delete records we must retain for legal obligations or outstanding transactions. We handle personal data in accordance with our Privacy Policy.

Capacity To Contract

You must have the legal capacity to enter into the purchase under the laws of Mauritius. Where a parent’s or guardian’s authorisation is required, it must be obtained before placing an order.

Your Behaviour When Using The Website

You must not use the website to commit fraud, impersonate others, publish unlawful or abusive material, send spam, distribute malicious software or access information without authorisation.

You must not disrupt the website, bypass its security measures or interfere with other users. We may restrict or suspend access where reasonably necessary to address misuse, protect security or comply with the law. This does not remove obligations relating to legitimate existing orders.

Payment Details

Payments are made using the options displayed at checkout. Bank transfers, including transfers through MCB Juice, are made through your bank’s own application or online banking service using the details we provide.

For collection orders, you may pay in advance using the available online-order payment options or pay in store on collection. Delivery orders are dispatched after payment has been confirmed.

Please include the order reference with your payment where requested. Do not send us your banking password, PIN, card security code or one-time verification code. How we handle payment and transaction information is explained in our Privacy Policy.

Indemnity

You are responsible for losses directly caused by your fraud, deliberate misuse of the website or unlawful conduct, to the extent recoverable under applicable law. This does not make you responsible for losses caused by our own acts or omissions or remove your statutory rights.

Our Rights

We may update website content, introduce or discontinue features, and restrict access where reasonably necessary for security, maintenance or misuse prevention. Changes to the website do not remove our obligations for accepted orders.

If we cannot fulfil an order, we will contact you and refund any payment for products we cannot supply, together with any applicable delivery charge for the cancelled delivery.

Third Party Links

The website may contain links to third-party websites. Their content, services and privacy practices are governed by their own terms and policies. A link does not necessarily mean we endorse that website.

Recommendations

Product recommendations are suggestions to help you browse. They do not guarantee that a product will suit your individual needs. Please read the product description, ingredients and usage instructions before purchasing.

Privacy And Security

Our Privacy Policy explains what personal data we process, why we use it, who receives it, how long it is retained and how to exercise your rights. Maple & Honey Ltd is registered as a data controller with the Mauritius Data Protection Office.

Creating an account or placing an order does not automatically subscribe you to promotional messages. Marketing preferences are managed separately from essential order and service communications.

Cookies

We use cookies and similar technologies for essential website functions and, where you consent, analytics and advertising. Please see our Privacy Policy and cookie settings for details and choices.

Description Of Products

We take reasonable care to provide accurate product descriptions, ingredients, images and prices. Screen settings may affect how colours appear, and brands may update packaging or formulas.

If we identify a material error affecting your order before acceptance, we will contact you to explain it and offer you the choice of proceeding on the corrected basis or cancelling for a refund. We will not charge an increased price without your agreement.

If a product received differs materially from its description when ordered, contact hello@glowtime.mu. Packaging updates do not remove your rights where goods are incorrect or not as described.

Orders

You may order as a guest or through an account. Before submitting your order, check the products, quantities, delivery or collection option and contact details.

Prices and payments are in Mauritian rupees (MUR). Available payment methods are shown at checkout. Delivery charges and the total payable are shown before you confirm your order. For Rodrigues, please contact us for a delivery quote based on parcel weight and delivery method before ordering.

Orders are subject to availability and acceptance as described below.

Contract Creation And Electronic Contracting

Submitting an order is an offer to buy. An automated acknowledgement confirms that we have received your order; it does not by itself mean that we have accepted it.

For delivery orders, we accept your order when we send the dispatch confirmation. For collection orders, we accept it when we send confirmation that it is ready for collection. Any payment due on collection must be made before products are handed over.

We may decline an order where products are unavailable, payment cannot be confirmed, there is a material pricing or description error, or we reasonably suspect fraud or unlawful activity. We will explain the issue where appropriate and refund any payment received for an order we decline.

We retain order records in accordance with our Privacy Policy. Keep your order confirmation and receipt. For a copy of order information, contact hello@glowtime.mu with your order number.

The contract is concluded in English.

Prices

Prices are shown in Mauritian rupees and include VAT where applicable. Delivery charges are additional unless expressly included or waived.

We may change prices for future orders. Price changes do not alter the agreed price of an accepted order. Material errors identified before acceptance are handled as described in the product information section.

Delivery Policy

We deliver within Mauritius, including Rodrigues. International delivery is not currently available. Please provide a complete delivery address and a working telephone number.

We process and dispatch orders Monday to Friday, excluding public holidays. Orders are usually dispatched the next business day after payment is confirmed. Estimated mainland Mauritius delivery times from dispatch are:

– Standard delivery through Mauritius Post: 4–5 business days, Rs 130.- Express delivery without tracking through a third-party courier: 2–3 business days, Rs 175.- Tracked express delivery: 1–2 business days, Rs 450.

For Rodrigues, charges depend on parcel weight and delivery method. We will confirm the delivery estimate with your quote. Mainland delivery times and rates do not automatically apply to Rodrigues.

Delivery times are estimates. If your order is delayed, contact us so we can investigate with the delivery provider.

If delivery fails because the address supplied is incorrect or no one is available to receive the parcel, we will contact you about collection or redelivery. Any additional charge will be explained and agreed before another delivery attempt. We will not charge you for a failed delivery caused by our error.

For collection, choose an available location and payment option at checkout. Please wait for confirmation that your order is ready before visiting, and bring your order confirmation. Payment may be made in advance or in store before collection.

Please inspect your parcel on delivery where possible and report missing, damaged or incorrect items promptly, preferably within 48 hours. Keep the packaging and provide your order number, details of the issue and photographs where relevant. We may investigate using available packing records, parcel weights and delivery information. A delivery signature confirms receipt but does not remove your statutory rights, and reporting after 48 hours does not automatically exclude a valid claim.

Cancellation Of Order

If you need to change or cancel an order, email hello@glowtime.mu as soon as possible with “Order change” or “Cancellation”, your full name and order number.

We process orders promptly and cannot guarantee that we can stop an order already prepared or dispatched. We will check its status and explain what is possible. If it has already been dispatched, the applicable returns procedure will apply.

We do not charge a cancellation administration fee. Where we cancel an order before dispatch, we will refund the amount paid for that order, including delivery charges for a delivery that will not take place.

Returns And Refund Policy

Change-of-mind returns

Please request a return within 7 calendar days of receiving your order by emailing hello@glowtime.mu with your full name and order number. For collection orders, the period starts when you collect the products.

Products must be unused, unopened and in their original packaging, with all seals intact and in resaleable condition. Please contact us before returning items so we can provide instructions. Keep your proof of purchase.

Once returned products have been received and inspected, eligible change-of-mind returns will be processed as follows:

For eligible change-of-mind returns, no administration fee applies if you choose replacement products of equal or greater value than the amount paid for the returned items. Any additional cost must be paid. If you request a full or partial refund instead, a 5% administration fee will be deducted from the amount being refunded.

This fee does not apply to refunds for faulty, damaged or incorrectly supplied products.

Original delivery and packaging charges are non-refundable for change-of-mind returns. You are responsible for return transport costs.

Faulty, damaged or incorrect products

Please contact us promptly with your order number and details of the problem. We will investigate and arrange an appropriate remedy in accordance with your statutory rights. The change-of-mind administration fee, unopened-product requirement and seven-day limit do not restrict those rights. Where the problem is our responsibility, we will arrange or cover reasonable necessary return transport costs.

Refunds

We will confirm the outcome of our assessment and explain the refund arrangements. Store credit will not be imposed in place of a refund you are legally entitled to receive. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.

General Terms

Intellectual Property And Right To Use

Website content, branding, images and other intellectual property belong to us or the relevant rights holders. You may browse, share links to product pages and save order information for personal use.

You must not copy or reuse content commercially, misrepresent an association with Glowtime, or use our branding without permission, except where permitted by law. Linking must not imply an endorsement or partnership that does not exist.

Compliance With Laws

You must use the website and purchase products in accordance with applicable laws of Mauritius.

Limitation Of Liability

We take reasonable care in operating the website and fulfilling orders, but cannot guarantee uninterrupted access or the absence of every technical error. Please use appropriate security measures on your own devices.

Where an event beyond our reasonable control delays performance, we will take reasonable steps to limit the impact and communicate with affected customers. This does not remove rights to remedies available under applicable law.

To the extent permitted by law, we are not responsible for business losses such as lost profits arising from purchases made for personal use, or losses not reasonably foreseeable when the contract was made.

Nothing in these terms excludes or limits liability for fraud, our obligations that cannot lawfully be excluded, or your statutory rights. Any permitted limitation applies only to the extent allowed by Mauritian law.

Severance

If a provision is found unlawful or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Waiver

If we do not immediately enforce a right, this does not mean we have waived it. Any waiver applies only to the particular circumstances for which it is given.

Survival

Provisions that by their nature are intended to continue after an order is completed or an account is closed will continue to apply, subject to applicable law.

Entire Agreement

These terms and the order details agreed with you form the agreement for your purchase, together with any applicable product, delivery or returns conditions disclosed before you order. Nothing in this clause excludes rights arising from misleading statements or rights that cannot lawfully be excluded.

Law

These terms are governed by the laws of the Republic of Mauritius. Disputes are subject to the jurisdiction of the competent courts of Mauritius, without restricting any mandatory rights available under applicable law.

Disputes

Please contact hello@glowtime.mu with details of any concern so we can seek a resolution. We will aim to resolve disputes fairly and promptly.

This does not prevent either party from using a competent court or any applicable statutory complaint process, or seeking urgent relief where necessary.

Electronic Communications

We use the contact details you provide to send order acknowledgements, payment queries, dispatch or collection updates and other communications necessary to administer your purchase. Please keep those details accurate. Marketing choices are separate.

Marketing

Promotional messages are optional and are sent in accordance with your marketing preferences and our Privacy Policy. Creating an account or accepting these terms does not itself constitute marketing consent. You can unsubscribe using the link in a marketing email or by contacting hello@glowtime.mu.

Contact

For questions about an online order or these terms, email hello@glowtime.mu or use the Contact Us page at glowtime.mu/contact/.

Maple & Honey LtdRegistered office: F13, Manhattan Shopping Centre, Rue Lees, Curepipe, MauritiusBusiness Registration Number: C19166423VAT number: 27720026